Twitter, etc
I’m starting to learn a bit about chaos theory lately. What drew me to the subject was using twitter. The service is crazy chaotic, but so orderly at the same time.
I was having issues with my corporate email service provider, and after mentioning their name on twitter, the CTO responded to me within literally seconds.
Small conversations and issues on twitter can bubble to full blown blog posts and from there bubble up to full on news cycles.
Right now this community is fairly insular to the world at large, but that wont be the case forever. What happens to products when the masses are the media?